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Shipping Policy:

All orders are shipped from our facility located in Illinois.


Frozen Shipping:

    •  We will not be SHIPPING any orders from June 28th until August 19th.
    • Frozen orders are shipped out NO LATER than Tuesday for same-week delivery or NO LATER than Tuesday for AZ, CA, TX, NV & FL so that frozen packages will not sit over a weekend.
    • A tracking number will be e-mailed or given to you on the day your order ships. It is your responsibility to receive the package on the first delivery attempt.
    • Frozen items cannot be shipped outside of the Continental USA.
    • Dumplings ship by the case (12 boxes) & 1/2 case (6 boxes) only. Can be a combination of either the Bread and/or Potato.
  • “Mini” Dumplings ship by the case (6 bags) only.

Holiday Delivery

    • Due to variability in shipping and delivery schedules, it may be necessary to place orders up to 2 weeks in advance of a holiday.  If you are concerned with receiving product by a specific date, please contact Customer Service (info@chateaufoods.com) to confirm delivery dates and availability.
    • 2019 Holidays and Scheduled shutdown. We will be closed on the following dates March 30 – April 2, May 27th, Sept. 2nd, Nov 18th – Nov 24th,  and  Dec 23rd 2019 – Jan 6th 2020.
    • Last ship day to receive order before Thanksgiving will be  Nov. 12th (must order by Nov. 11th),  for frozen orders.
    • Last ship day to receive orders by Christmas will be  Dec 17th (must order by Dec 16th) for frozen items.

Undelivered Packages

If your order is returned to us as undelivered a credit will be given for product price only shipping charges will not be refunded.  If you would like to have your order reshipped to you, we would reserve the right to charge you the shipping fees to redeliver your package.